INDIFFERENT TELKOM & HONOURABLE 'HARAKIRI'

<p style="color: #555555; font-size: 16.66px;">If ever there was a time for the Telkom oligarchy to commit mass HaraKiri! It is now! Here is the story of an indifferent Telkom destroying all fetters of patience!</p> <p style="color: #555555; font-size: 16.66px;">Carl Boshoff. Ref #'s</p> <p style="color: #555555; font-size: 16.66px;">***</p> <p style="color: #555555; font-size: 16.66px;">***</p> <p style="color: #555555; font-size: 16.66px;">***&nbsp;</p> <p style="color: #555555; font-size: 16.66px;">I posted the following to the Telkom client care site. I hold my breath in the vain hope that unlike George Orwell's 1984, this customer care office ACTUALLY concerns itself with 'Customer Care!' On the site, much to my dismay, Telkom in it's wisdom chooses to run Google banner ads!</p> <p style="color: #555555; font-size: 16.66px;">'A little ****-poor to run ads on a complaints or 'customer care' site! ***?'</p> <p style="color: #555555; font-size: 16.66px;">I spend around R4k per month with you! I have had many problems which over time I have learned to live with! The compromise has mostly come from 'understanding!' &nbsp;and maybe a little condescendance on my part &nbsp;because I have never held you accountable because it's a new South Africa! So yes, life is a budget and yes I am a 'knit one slip one' payer!&nbsp;</p> <p style="color: #555555; font-size: 16.66px;">Over the 30 years @ R4,000pm you have happily taken, in today's terms some R1.080,000.00 from me.</p> <p style="color: #555555; font-size: 16.66px;">But, the way you treat clients! hopefully your business won't last much longer.</p> <p style="color: #555555; font-size: 16.66px;">Make no mistake there are centres of excellence. I deal mostly with the Woodlands Branch in Pretoria and Susan, Danie and another gentleman, whom I believe to be Zimbabwean or Nigerian from his rythym and accent, are such!</p> <p style="color: #555555; font-size: 16.66px;">In my latest endeavour, I came in for an LTE upgrade! HOW ON EARTH CAN SUCH A SIMPLE PROCESS BE SO TRYING! If it's possible to stuff something up Telkom will find a way. Monoply, greed, avorice and bottom line profit from understaffed &amp; undertrained and overburdened staff turns your customer care into a customer vent experience!.</p> <p style="color: #555555; font-size: 16.66px;">4 Weeks ago I app****, as a formality to upgrade my LTE to a 20Gig &nbsp;line at the same price! But alas no stock! Fear not today is Sun, by midweek your modem will be here. I will call you! Four weeks later, I chance the hour long Que! &nbsp;Aha! I am in luck! clients are outnumbered 2 to one by assistants. Dutifully I await the insolence of having someone, any one of the 3 unoccupied assistants acknowledge my existence. &nbsp;What felt like 5 mins went silently by.</p> <p style="color: #555555; font-size: 16.66px;">Then attention I got! It was established that indeed My order still awaited completion and Yes there was 3 or 4 modems in stock! But alas! they had one and all been allocated to other clients who clearly had been waiting longer than my paltry 4 weeks, and besides, my drivers lisensie was insufficient to allow the processing of the deal. Understand please, I am known to this consultant as I have had previous dealings with her, which also mostly ended up up in helpless angry frustratration as with a smile of disdain she happily applies her special form of efficiency!! &nbsp;</p> <p style="color: #555555; font-size: 16.66px;">Understand please, on the telkom system there are probably 121 different copies of my ID. Without any exaggeration.</p> <p style="color: #555555; font-size: 16.66px;">This is the lack of service that only the compromise of Saintly patience by clients allow business at Telkom to flow.</p> <p style="color: #555555; font-size: 16.66px;">9 months ago I app**** for a convergence account. First I tried counter sales then the&nbsp;call centre then back to counter sales again who then gave me an e- mail adress and finally by email and the deathly silent non-responsive tomb that is Telkom electronic response!</p> <p style="color: #555555; font-size: 16.66px;">I am at a loss! My patience is exhausted. All I have left are expletives and foul language and a dread that tomorrow, I may have to deal again with the sorry, sad, hopeless bunch that dare to call themselves 'A service provider!</p> <p style="color: #555555; font-size: 16.66px;">Please save me from any more of the Telkom Brand of service!</p> <p style="color: #555555; font-size: 16.66px;">&nbsp;</p> <p style="color: #555555; font-size: 16.66px;">Carl</p>