INCURRED COST DUE TO TELKOM INCORRECTLY DEBITING MY ACCOUNT, 3 WEEKS LATER STILL NO REFUND/REVERSAL OF INCORRECT DEBIT ORDER

Still no refund!! I was debited R992.63 on the 15/05/24 for no reason! I called Telkom on 16/05/24 and spoke to Favor Adarkwa - I was promised my money back the same day, I waited, no refund Week 20-24/05/24, I could not get hold of Telkom call centre agents 27/05/24 I went to the branch and they could not assist, all they could do was request a call back, I was told the call centre will only call the next day as it was already 3pm and the centre closes at 4pm! To my surprise I received a call from the *** at 7:45pm, when the agent started asking me for my banking details I was not happy, He cut the call on me!! 28/05/24 - I spoke to Darryl Makanya who gave me his word repeatedly that I will receive my money no later than 30/05/24. ITS THE 05/06/24!! AND STILL NO MONEY. I HAVE WASTED SEVERAL HOURS CALLING TELKOM, TAKING OFF FROM WORK TO GO INSTORE AND INCURRED EXPENSES DUE TO TELKOMS ERROR AND STILL NO REFUND OR EXPLANATION OR CALL BACK !!! I INTEND OF MAKING TELKOM PAY FOR ALL COSTS I INCURRED DUE TO THEIR INEFFICIENCIES!!