DD
Domenico D

1 reviews | Active since Oct 2015

15 Oct 2015, 10:33

Incredibly slow service

Good morning, I've attempted to move from Vodacom to Telkom with a new business contract. <br> I first tried Telkom Waterfront, then Telkom Canal Walk and finally Telkom Cavendish due to no one ever getting back to me. I've been stuck on prepaid since 31 August and missioning with Telkom since then to get a business contract. It's 46 days later, I've been waiting for Iphone6 64gb stock for weeks and it took forever for the paperwork to be sent to head office. I'm now waiting for head office to confirm and process the paper work which has been with them since the 9th of Sept and no one has called me yet. <br> <br> Problems.<br> 1. Incredibly slow service, which is not a good start and I'm worried I will continue to have problems with Telkom <br> 2. I cannot call the Telkom Cavendish store as the operator states the number does not exist. <br> 3. I'm paying for prepaid airtime and data due to these delay. <br> 4. No one is taking ownership of the situation as it's outside the branches control and no one at head office is calling me.

0
Replies (1)
Telkom
Telkom's reply15 Oct 2015, 11:38
Official
Hello domenicodeidda,

Thank you for contacting us.

We will look into your query, and provide feedback at the soonest.

We do apologise for your experience.

Your social media ***

Regards,
Fridah
Telkom Social Media Team
***

Best regards,