Incredibly bad service along with lies

We have had a delay in our installation for over 2 weeks now, we wait for a response from Telkom and get told that they are working on it. Today they told me that at 12:45 a technician was at my house hooting at my gate, which was not true as I was in my front garden at the time working on something. I then asked the consultant when they will install as I had to take leave for today after getting their sms saying they will install today, and she said she can't tell me. I'm appauled at the slow service from a \top provider"well done Telkom on giving off a disgusting impression to a new customer who has not even had a line installed yet!!!"""