INCREDIBLE MIND BLOWING BAD SERVICE

It has been more than 18 months ago I logged my case with Telkom. It is about money Telkom owes me for not stopping my account when I requested them to. I was told it would be resolved in 48 hours. Countless calls, visits to Telkom, and posts on their social media pages later, there is STILL NO OUTCOME! I have tried every avenue without any movement except promises. Each time the consultant or manager in question tells me that it is a \backoffice\" matter and that the case will be \"escalated\". I have a string of \"we will escalate this\" replies from them... I feel absolutely violated by their inefficiency and am seeing this now as a ******** case. Just my time spent on getting any action from them is worth far more than the original amount owed. It is just NOT RIGHT! "