increasing fee

Dear Telkom Customer Service,

I am writing to formally raise a complaint regarding my recent billing. When I entered into my contract with Telkom, the agreed monthly amount was R749. However, my latest bill reflects a charge of R759 without any prior notification or explanation.

I have made several attempts to resolve this issue through your customer service channels, but unfortunately, I have not received any satisfactory assistance or clarification.

This unexpected increase is both confusing and disappointing, and I kindly request an immediate investigation into this matter. I expect a clear explanation of the charges and a correction to my billing if this is an error.

Please treat this complaint with urgency and provide a response at your earliest convenience.

Thank you for your attention to this matter.