Increasing data limit without my consent

<p>I am utterly disappointed in Telkom. Many people have warned me about their terrible service but I gave them the benefit of the doubt. I have my LTE contract with them since last year. Upon getting this contract I asked for my internet to be capped once the data has run up as I had only budgeted for the amount that the contract was worth for. The gentleman at the Canal Walk branch advised that I should call into their call centre and request to put a cap on it. I called in and requested just this. I had asked if they had a reference number and they had advised that they dont give out reference numbers but the call will be on record. This was quite concerning as anything could happen and I would have no reference number to refer back to. Every month I log onto my online profile to check my remaining data. I was quite shocked to see that this month I was billed almost a R200.00 more on the statement (this however did not show under the LTE contract profile). This was a alarming as our data is usually up by the third or last week of the month and we cannot use the wifi at all, so I was and still am confused as we had no data to use. I called in and queried this matter and the lady said she could see I called in last year and I should not be billed this excess amount as it was not my fault. She advised that she will open up a case in order to investigate the matter. Today I received an email saying that I am liable for this amount as I had increased this spending limit through the ussd portal. I explained to the consultant the situation and all she could do was read the email and not assist me properly. I explained to the consultant that when our data runs up I use our ****le. I would purchase prepaid airtime for my ****le and convert this airtime to data through the ussd portal on the dlink application. All the consultant could do was repeat the same email over and over and not answer my question. I requested that I speak to the manager and after waiting 10 minutes she said he would call me back shortly. I am still waiting on a response. I have spent close to R100.00 on airtime calliing Telkom querying this issue and I have still not received a response. I have put that cap in place as I can only afford to pay the amount that is due for the contract and nothing more. I truly believe all the reviews on Hello Peter as well as from colleagues that Telkom surely does cheat a person out of their money. I have also sent through my cancellation form on 15 April 2017 for my other contract that is due to end on 19 May 2017, which is a month before the time and I have still not received any feedback from them as yet. </p>