Incorrectly Wrote Off Contracts, Handed Over

<p>Telkom Mobile do not use Consumer Protection Act notice for cancellation and have handed me over to Nudebt for money I do not owe. </p> <p>I have had financial problems recently and was unable to settle my accounts monthly, however, I made payments to Telkom on a monthly basis in order to show them that I am not running away from any debt. </p> <p>At the end of October when I received my salary, I called the call centre to settle my account in full. Telkom debited me for R2500 already so I wanted to call in and get the balance owing. I was informed that the debit order would take 7 days to reflect but a manual payment would reflect in 48 hours. I informed the agent I was speaking to that I was then going to reverse the debit and make a manual payment for the full amount as I wanted my phone to be reconnected. </p> <p>Reconnection takes 72 working hours which I was happy to wait for because I was in the wrong, however, when calling again to make sure the payment had reflected, I was informed that all 3 of my contacts had been written off due to non-payment. I logged a case for reinstatement of all 3 contracts but was informed that due to the fact that 2 of the contracts had gone past their upgrade date, they could only be reinstated to prepaid so I requested for that to be done. The reinstatement was stuck with credit vetting for 2 weeks without any update from Telkom. I then called in to get feedback and was told that my one contract was reinstated but they had reassigned the other two numbers and I could not get those back. I have done a sim swop and finally have my cellphone number up and running only to be handed over for R2500 that I do not owe to the worst debt collection agency called Nudebt. Telkom have no record of handing me over apparently. </p> <p>These are the worst people to deal with! They debited my bank account without any authorisation from me beforehand. I reversed the debit and have called into their offices only to be told that they have my file and it shows I owe this money, they got the authorisation to debit me from Telkom. </p> <p>I find this to be extremely ******* as Telkom have no authority to give a company the right to debit a bank account they do not own. </p> <p>Nudebt do not apologise and do not take what I say seriously, they keep reciting their script at me no matter how many times I try to get through to them. </p> <p>I hope someone has the guts to take these people to court for their ******* unauthorised debiting of bank accounts. </p>