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ALETTA N

1 reviews | Active since Jul 2014

09 Mar 2018, 09:08

Incorrectly suspended service

On 15 January 2018 I asked Telkom to move my ADSL line into a pool so I can have the option of using another Service Provider. On 15 February when I woke up my telephone line and internet was cut off. When I phoned 10210 in the afternoon my Internet was restored. I went to Telkom numerous times but without success to have my phone re connected. I have proof of the form with the request that I've send to them on 15 January.

Eventually on Monday 5 March 2018 I spoke to an agent who saw according to my request., that my line was not supposed to be suspended. I then received an sms from telkom saying that the implementation will take place on Wednesday 7 March 2018, which never happened. I then phoned telkom yesterday and the agent I spoke to said he will ask that they attend to it immediately. But once again nothing happened. I am really so frustrated at the moment and don't know where to turn to. Even though my service was cut on the 15th of February I still received a bill from telkom yesterday for the new month. What do I do from here?

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Replies (3)
AN
ALETTA N's update31 Mar 2018, 08:00
Reviewer Update
I am still waiting for Telkom to respond after 3 weeks of filing this complaint. What can I do next to get attention?
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ALETTA N's update16 Apr 2018, 11:48
Reviewer Update
I filed a complain with Telkom via this platform on 9 March 2018. Tumelo responded after 2 weeks and asked me to answer privately. Which I did and up to now I stil had no response from him or anybody at Telkom. What do I do next for them to listen to me?
AN
ALETTA N's update19 Apr 2018, 16:26
Reviewer Update
Hi, I received an sms on Tuesday from Lebo informing me that Mr service will be implemented today 19 April between 8 and 4pm. Needles to say, nobody turned up. I took a day off work just to make sure there is somebody but was stood up. How are u going to rectify this?