Incorrectly suspended line

MY line has been suspended due to non payment. This has been done in error as my payment was done on the 31st Jan 2019. Since the 6th Feb 2019 at 6:40am my lines have not been reconnected. I have been calling at least 3 times a day and its the same story. My matter has been escalated to collections who will reinstate my line. This has not happened. It is now the 8th of Feb 2019 13:37. I have lost count on the 5hour waits. Its beyond 48hrs and i cannot do anything on my lines.