1 reviews | Active since Dec 2011
Incorrectly Informed And Billed
I was paying R299 a month for my Samsung Galaxy Tab over a 24 month contract this included data as follows 2.5gigs during the day and 7.5gigs at night. My 24 month contract ended a couple of months ago and I choose to cancel the contract as the consultant said that, although the tablet is fully paid for, I will not be able to continue paying the contract at the normal price of R299 so I choose to cancel the contract.<br> <br> Upon receiving my latest bill I noticed that I was only billed R99 for the data portion which made sense to me as the tablet was now paid for, I called the call centre to confirm this and was told me I was correct and would be billed R99 a month and I choose not to cancel the contract. <br> <br> Upon receiving my next latest bill I had been charged a whooping R731 for the contract I called the call centre to query this and they told me that this amount consists of a prorata amount for last month and going forward I would now have to pay around R531 a month on this contract. So as I had been missinformed / **** to again I now choose to cancel the contract as R541 a month is way too much and doesn't make sense. There doesn't seem to be anyone at the call centre actioning this.
Thank you for your post.
As per our telephonic conversation, please be assured that this matter has been escalated to our Billing team.
Your reference number: SM173215
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Best regards,
Thank you for your post.
As per our telephonic conversation, please be assured that this matter has been escalated to our Billing team.
Your reference number: SM173215
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Best regards,
