AH
Akash H

1 reviews | Active since Dec 2011

01 Dec 2015, 08:22

Incorrectly Informed And Billed

I was paying R299 a month for my Samsung Galaxy Tab over a 24 month contract this included data as follows 2.5gigs during the day and 7.5gigs at night. My 24 month contract ended a couple of months ago and I choose to cancel the contract as the consultant said that, although the tablet is fully paid for, I will not be able to continue paying the contract at the normal price of R299 so I choose to cancel the contract.<br> <br> Upon receiving my latest bill I noticed that I was only billed R99 for the data portion which made sense to me as the tablet was now paid for, I called the call centre to confirm this and was told me I was correct and would be billed R99 a month and I choose not to cancel the contract. <br> <br> Upon receiving my next latest bill I had been charged a whooping R731 for the contract I called the call centre to query this and they told me that this amount consists of a prorata amount for last month and going forward I would now have to pay around R531 a month on this contract. So as I had been missinformed / **** to again I now choose to cancel the contract as R541 a month is way too much and doesn't make sense. There doesn't seem to be anyone at the call centre actioning this.

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Replies (1)
Telkom
Telkom's reply01 Dec 2015, 10:20
Official
Hello akashh,

Thank you for your post.

As per our telephonic conversation, please be assured that this matter has been escalated to our Billing team.

Your reference number: SM173215

We apologise for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
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Best regards,