Incorrectly debited twice, no feedback since 3 January 2017

<p>My bank account was debited by Telkom Mobile R5 323.53 on the 30th December 2016. Because of the public holidays I managed to got to the bank on the 3rd January 2017 to have it reversed. I am not a Telkom Mobile customer so I was shocked by all this. I called them(Telkom) on the 3rd to log a case. They informed me there is a contract in place for an S7 Galaxy, 2 iPhone 7s and a Huawei router. I told them this was *****ulantly opened as I do not have anything with Telkom Mobile and i do not reside in Langa, Cape Town, the address they have. I instructed them to disconnect the lines as these are not mine. I was given a case number ********** 9 and was told the matter would be resolved in 72 hours and I would receive a call. Fast forward 25th January, I was debited R2 000 by Telkom. I then called in to find out what is happening with the case as I am still being debited. I discovered that nothing had been done since the case was logged on the system on the 3rd Jan. The lines had not been discontinued. They sent a courtesy sms to say that there is an open case on the 3rd to the *****'s number and obviously I did not receive it. On the 25th I spoke with Jarred who "escalated" my case and disconnected the lines. Jarred ptomised me I would get a call to update me latest Friday the 27th January 2017. Today is the 30th Janury and I have not received any communication or feedback from Telkom Mobile. I need them to give me the forms and supporting documents that were used to open these contracts so I can got to the police and have this sorted. This will mess with my credit scoring and they do not seem to care to have it resolved!</p>