KM
Kholofelo M

1 reviews | Active since May 2016

25 May 2016, 18:57

Incorrectly Debited - I don't have an account with Telkom Mobile

<p>I don’t understand the point of RICA and FICA if service providers will not use the information at their disposal. I have just received a sms from my bank that I was debited R1816.37 from Telkom Mobile while I don't have an account with Telkom Mobile.</p> <p>So Telkom Mobile opened a contract with a ********* and used my details and Telkom Mobile didn’t bother to check the details provided to them. Now I need to take time out and money to try and fix this while they should have been avoided should they been careful and checked all information. A debit order created on my account need to be cancelled.</p> <p> </p> <p>So all it matters is that commission that come after the a sale or a new contract? </p>

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Replies (1)
Telkom
Telkom's reply27 May 2016, 09:07
Official

Hello kholofelomoloto

This response serves as confirmation that your query has been received.
Your reference number : SM237407
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.