INCORRECTLY DEBITED

I was incorrectly debited for the device which was never issued to me for almost 3months now. I've been querying for a REFUND but no one seems to care enough to attend my case or update me about the case.

I went to one of the Telkom stores several times and I've been calling the call centre still no help, instead I'm being told that the case I logged has no feedback yet from April until today. One of the consultant with an email (***) asked me to send my 3months bank statement for a refund to be released and that was a month ago but I've not heard nor received any feedback while I was told from the beginning that it takes 21 working days to be refunded.

For how long should I keep on calling and be told there's no feedback on your case?

It is with GREAT SADNESS to experience such a poor service from a big company like Telkom.

If there was a 0 (zero) to rate you, I was going to rate you zero.