Incorrectly Debited
<p>For the second month running Telkom has almost double debited me and they have openly admitted that this is due to a mistake on my side. Last month I was told the issue was resolved where they charged me R13000 for a phone and then credited me an amount for the phone, however, now I am being billed for the phone which I don't own.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day Lamar,
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Lamar,
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Regards,
Busi
Telkom Social Media Team
Best regards,
I still haven't received any feedback with regard to this and I'm still being debited incorrectly.
I need the matter to be sorted out. It's been a month and still nobody has provided any feedback to me.
I still haven't received any feedback with regard to this and I'm still being debited incorrectly.
I need the matter to be sorted out. It's been a month and still nobody has provided any feedback to me.