1 reviews | Active since Feb 2016
Incorrectly billed & suspended
My issue started at the beginning of December and has been long and drawn out with 2 cases being filed along the way. Long story short - I was credited an amount I was over charged, only for Telkom to then tell me it was overdue and if I didn't pay it I would be suspended. After calling numerous times to resolve the issue and running around in circles with the call centre my account was suspended. Not only did they suspend me, but they did it after-hours too so nothing could be done at that time to reconnect me. I have spent hours standing in queues at the Telkom store and on the phone to the Telkom customer care line and the matter just seems to just get worse, with absolutely no resolution. Telkom...I am at a loss for words! You seriously suck! I now sit with an account that has been suspended and I am done running around in circles with you!
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201797
Regards
Luleka
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201797
Regards
Luleka
Telkom Social Media Team
Best regards,
