KH
Kim H

1 reviews | Active since Nov 2013

10 Mar 2016, 10:55

incorrectly billed now being harassed

I have received two sms's from Telkom stating that I am overdue on my mobile account. I had a credit balance with telkom which they credited me for on my other contract due to telkom overcharging me for a contract that was cancelled. That credit was used for my existing contract. Hence Jan bill I didn't have to pay because of the credit. Feb I only had to pay a portion of the amount owing on my contract because I was still in a credit. Telkom have not carried all the credits over to the new bill, which has resulted in the bill reflecting as overdue. Please sort this out. My account is not overdue. I do not owe you anything. I refuse to be harassed with threatening sms's thay my service will be suspended.

0
Replies (1)
Telkom
Telkom's reply10 Mar 2016, 11:05
Official
Hello ivy89,

Thank you for making contact with us. Our billing team will look into this and will be in touch to advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,