1 reviews | Active since Nov 2013
incorrectly billed now being harassed
I have received two sms's from Telkom stating that I am overdue on my mobile account. I had a credit balance with telkom which they credited me for on my other contract due to telkom overcharging me for a contract that was cancelled. That credit was used for my existing contract. Hence Jan bill I didn't have to pay because of the credit. Feb I only had to pay a portion of the amount owing on my contract because I was still in a credit. Telkom have not carried all the credits over to the new bill, which has resulted in the bill reflecting as overdue. Please sort this out. My account is not overdue. I do not owe you anything. I refuse to be harassed with threatening sms's thay my service will be suspended.
Thank you for making contact with us. Our billing team will look into this and will be in touch to advise.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Thank you for making contact with us. Our billing team will look into this and will be in touch to advise.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
