INCORRECTLY BILLED FOR NOVEMBER 2017

in October 2017, Junaid at sell direct called me to offer me a new deal on the WiFi routers available. at the time i had one with Telkom (10gigs) 5 gigs during the day and 5 gigs during the night. i paid R249 for this. when Junaid called and offered me an UPGRADE, from the 10 gig one, to a 40 gig one (20am and 20pm). he stated that i will only be billed R269, for the new upgraded device, and my previous device/router will be cancelled. this call might have taken place between the 16th October to 18 Oct 2017. i got my bill this month, just to find out, the previous contract (10gig) was not cancelled, and i'm being billed for the previous contract, as well as the new contract of R269. i'm appalled at this level of service as i have called in since Monday to get this resolved as my debit order date is 20/11/2017.

i called the telkom call centre since Monday. i have spoken to Ntokozo, Kedebone as well as Isaac kekana . i then requested today that Isaac get his superior, Tony venter to call me today still, latest by 15H00. and no calls has been received to date. i'm currently on the call with them, and Mabalo Phoso is trying to assist.

PLEASE MAKE SURE THAT I AM NOT BILLED FOR THE PREVIOUS DEVICE OF R249, AND THAT IT'S CANCELLED AS ADVISED AND DISCUSSED WITH JUNAID AND THEIR CANCELLATIONS DEPT IN SELL DIRECT. 2NDLY, MAKE SURE THAT MY CURRENT ROUTER IS ON THE 20 GIGS DAY AND 20 GIGS NIGHT PLAN, FOR R269, AS IT WAS SOLD TO ME.