Incorrectly billed for a FREE Huawei modem

On the 06/08/2018 I signed a 12 month Telkom Fibre contract which includes FREE installation and an FREE internet modem (Huawei LTE CPE B315).

A Few days later I noticed that Telkom has billed me for the new modem as an amount of R1499 appeared on my bill. On the 11/08/2018 I contacted Telkom to inform them of the error on their system and that the modem is FREE under the 12 month contract that I signed. The person that I spoke to at their billing department agreed that this is a mistake and created the dispute on their system. CASE NUMBER: ( ********** 9). I was advised that this would take up to 10 working days for it to be resolved. Every time I contacted Telkom in that time they advised me that I should wait until the 10 days have passed. I have contacted Telkom’s billing department numerous times since 24/08/2018 and every time I get told the same story, that the query has been submitted to a supervisor that will contact me at before the end of the day.

Every time, I do my best to advise the agent that this is a serious matter and that soon, this is going to influence my credit record negatively. Till date, I have NOT received any contact from Telkom and I am really getting tired of contacting them to no avail. Knowing that, I am going to be told the same story every time. This is a serious issue that I would like to have resolved.

The lack of ANY FORM of customer service in such a serious matter is really disappointing to me as I have been a loyal Telkom customer for 10+ years. But I believe that the end of my involvement with Telkom is drawing very near.

I am expecting, nothing less, that my complaint on here on Hellopeter, is to be acknowledged and to be contacted telephonically from a someone in a managerial position at Telkom, whom will be able to assist me with this problem promptly.