RR
Robert R
1 reviews | Active since Jun 2016
09 Apr 2018, 09:59
Incorrectly billed and no way to let Telkom know of this...Because of bad service.
1) Being billed an incorrect amount on my LTE contract....
2) Telkom mobile call center putting phone down on me, despite a calm natured conversation about their service and incorrect billing.
3) Put on hold for more than 30min at a time trying to get through. The number i get told to call constantly engaged...how do i get my complaints through i ask..?
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Replies (2)RR
Robert R's updateReviewer Update
07 May 2018, 10:43Still no one has contacted me.... after 12 days....Still trying to get through to anyone at telkom. I have visited the Gateway branch for help over the weekend, only to get told to phone 10210. I have tried phoning again and waited a further 15min with no one answering.....Please
RR
Robert R's update07 May 2018, 10:43
Reviewer Update
Still no one has contacted me.... after 12 days....Still trying to get through to anyone at telkom. I have visited the Gateway branch for help over the weekend, only to get told to phone 10210. I have tried phoning again and waited a further 15min with no one answering.....Please
RR
Robert R's updateReviewer Update
19 Sept 2018, 11:26Telkom got hold of me on the 21 June 2018 and refunded my account. They really impressed me with their efforts in consoling my grievances and their restitution. Thank you telkom, your team has impressed me, you went over and above my expectations and went out of your way to help the customer. Monica / Mohlabm and your Manager well done!
RR
Robert R's update19 Sept 2018, 11:26
Reviewer Update
Telkom got hold of me on the 21 June 2018 and refunded my account. They really impressed me with their efforts in consoling my grievances and their restitution. Thank you telkom, your team has impressed me, you went over and above my expectations and went out of your way to help the customer. Monica / Mohlabm and your Manager well done!