sP
sharon P

1 reviews | Active since Dec 2010

28 Sept 2016, 10:34

Incorrectly Billed

<p> i had signded for a new landline plus ADSL in February 2016. ( Telkom ANytime plus ADSL) Anytime meaning unlimited calls at anytime to all telkom alndline. due to technical problems i had experienced i could not use the ADSL and therefore opted to remain just with the antime plan as from MAY 2016. telkom had credited me with the charges for the ADSL but incorrectly billed me i.e charging for each call that was made. i put in a disoute on 21/07/2016 of which they credited and amount of R630 but continued to do the same the following month, i put in a dispute on the 21/09/2016 ref ********** 3 which they still have not resolved. they hadstill charged me incorrectly for August for AnyTIME extra instead of Telkom Anytime. i do not have any Telkom Mobile accounts to be charged for anytime extra. i am still waiting for a call from TELKOM but instead get a SMS WITH A bill of R796. which is not acceptable.</p>

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Replies (1)
Telkom
Telkom's reply28 Sept 2016, 12:31
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,