pL
porchia L

1 reviews | Active since Aug 2014

01 Jun 2016, 09:44

incorrectly billed

<p>I purchased the unlimited deal in october 2015 with the option of sim only for R999 as the stores had no mobile devices. Since then I have been paying R1199. I have called up customer service on numerous occasions. Eventually i have been told to go to a telkom store as only they are able to edit my package. The store says they are unable to put me on that deal as it no longer exists. I have just been online and that package does exist. Why the hell do you continue to advertise false products. I would like my refund of R200 per month since the start of my Contract and to be place on the option I signed up for. This incompetence is unacceptable! </p>

0
Replies (2)
Telkom
Telkom's reply02 Jun 2016, 06:52
Official

Hi plally

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM239110

Regards

Luleka

Telkom Social Media Team

Best regards,

pL
porchia L's update09 Jun 2016, 12:23
Reviewer Update

Hi it has been 7 days and I am still waiting for a response my refund this lack of customer service is unacceptable.

It has been 9 months since I have had this problem!!

I want my refund!!!