incorrectly billed

i have been with Telkom since early to mid February this year and have now encountered my 2nd problem. Telkom, you really do live up yo your reputation of being one of the worst companies in South Africa.<br> <br> i had requested an ADSL line be activated at my premises, and telkom have billed me for an installation, after i countless times queried and got assurances that i will not be billed for an installation since there is nothing to install.<br> <br> i want that installation fee removed from my account immediately<br> my reference for this query is ***1, this was created on the 16th of March and i have still not had any feedback<br>