HJ
Hendrik J
1 reviews | Active since Jan 2013
04 Aug 2015, 08:31
Incorrectly billed
Good day<br> <br> I have a 10 + 10 gb data contract with Telkom mobile.<br> <br> I see on my bill that I am being billed for CLI Presentation. As this is a data contract and I do not use it to make or receive calls, I am unable to grasp why I am being billed for this service.<br> I never requested this service and I am not prepared to pay for something I did not request.<br> <br> Please resolve immediately and credit my account accordingly.
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Telkom's replyOfficial
04 Aug 2015, 10:41Hello HCJacobs7211,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131348
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131348
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,
Telkom's reply04 Aug 2015, 10:41
Official
Hello HCJacobs7211,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131348
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131348
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,