Incorrectly billed

To whom it may concern,<br> <br> I recently took a contract with Telkom mobile for a Samsung A5, on a smartplan 100 for R349 p/m at your Cresta mall shop. I was assisted by Lavashee. A couple of days later i got an invoice via email [Email Removed] an amount of R605.60 which was a prorata R349 an amount of R200 for simcard ( mind you, i was not advised of this amount by the sales lady assisting nor is it anywhere on the signed contract copy i have with). <br> <br> Further more, i selected a debit order date of the 25th of each month but for some odd reason Telkom tried to take money fro m my account on the 24th, which led to my bank charging me R60 bank charges.<br> <br> In turn called your call centre on 01/08/2015 to try and address the issue and i spoke to lady by the name of Jabu, who after placing me on hold for over 5mins to confirm with her supervisor, she told me that Telkom takes no responsibility for any of these and that i am not due any refund, when i asked for her surname and to be transferred to her supervisor, she gracefully hung up the phone on me because if we were disconnected, she could have called me back by now.<br> <br> i demand a refund of the R200 sim fee + R60 bank charges