Incorrect voice number Cancellation and BAD followup

I found out on Monday 17/1 that the technical department cancelled my voice number. I needed to request that it be reinstated. 24 to 48 hrs. 19/1 I contacted Telkom again only to find out that my old number could not be reinstated and that I could need a new number. I ordered a new number. 72hrs. With another call I requested that a manager investigate why my number was cancelled. How do we fix it. It was not my fault. Many cellphone hours wasted. 24 to 48hrs turnaround time. 5 days later no feedback. No customer service. New number does not work. Deadline pool passed. Apparently they tried to phone to install the new number. I don't see any missed calls and also don't understand as to why they need to visit my house as it's a Fibre bolt on number. No communication.