LR
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1 reviews | Active since Sept 2016
06 Sept 2016, 08:31
Incorrect Upgrade Package
<p>I was recently contacted by a Telkom Mobile Agent to have my cellphone contract upgraded. I mentioned to the agent that I would like to upgrade to the Smartbroadband 5GB package which includes 5GB Anytime Data+5GB Night Surfer and a Wireless Router.The Agent and Team Leader Confirmed my order and I was advised the device will be delivered to me in 10 working days. 3 weeks has passed, I have not received the device and my cellphone contract was incorrectly upgraded to a SmartInternet Package instead of a SmartBroadband.I am currently being charged the price of the SmartBroadband Package but I am receiving less data and no device. I would like to have my contract corrected or cancelled as soon as possible.</p>
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Telkom's replyOfficial
06 Sept 2016, 10:20Good day
Thank you for making contact with us. Please e-mail us your affected telephone number and ID number for our team to look into this matter and assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply06 Sept 2016, 10:20
Official
Good day
Thank you for making contact with us. Please e-mail us your affected telephone number and ID number for our team to look into this matter and assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,