Incorrect Upgrade!!

Telkom called me for an upgrade, that I took, I have more than one number on my account, they linked the upgrade to the incorrect number, send me a new sim for the number that was incorrectly upgraded, Telkom phoned me about a cancellation i put threw, I informed the agent of what happened and she informed me she will do a sim swap......... so now the 2 number don't exist anymore and have been replaced by new numbers????????????????????? The upgrade must be done on the correct number and the old numbers must be activated again and the new numbers must be deactivated immediately!!!!!