Incorrect Title

Hi,<br> <br> 06/01/2016 @ 12:04 The issue at hand: My title was captured incorrectly on my bill. I requested for it to be amended and for a copy of the amended statement to be emailed to me as a matter of urgency as this is my only account with my physical address reflecting and it is required for a banking transaction that needed to take place last week. I explained the urgency to both the agent (Phelelisiwe Luthuli) and the team leader (Aphiwe Gwanya). I was told that the request would be expedited and marked as urgent and that someone would call me back.<br> <br> 11/01/2016 @11:05 I did a follow up with the call center regarding the progress of the request as i never received any call, i was on the call for 26mins before being cut off after I asked for the agent to spell her surname and give me her manager's name. I was told that no manager was available for me to speak to.<br> <br> @ 11:31 I called again and spoke to Mbongeni Mchiyane who told me i was going to be transferred to a team leader Lungelo Ziahani but i was never transferred, i was cut off yet again.<br> <br> Please can someone from Telkom assist me urgently by emailing me a copy of my January's bill with my amended title.<br> <br> Thank you