CV
Christie V
1 reviews | Active since Feb 2010
01 Mar 2017, 12:02
Incorrect Suspension
<p>Ref Number is AI ********** </p> <p>Telkom incorrectly suspended my account in December, as they made a mistake with my banking details. After being reassured twice by the call centre, and the Telkom store in Richards Bay that they will fix their error, Telkom suspended my account anyway. After I sorted out my billing with them, the lady at the Telkom R-Bay said to me that I must phone them as they will compensate me for the incorrect suspension (because I paid in full for December when Telkom made their mistake). I have been in contact with the Facebook team for two months, and they have now decided to ignore my request for feedback regarding my compensation.</p>
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Replies (2)
Telkom's replyOfficial
01 Mar 2017, 16:35Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Hello Peter ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply01 Mar 2017, 16:35
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Hello Peter ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
14 Mar 2017, 15:09Hi Christie,
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***0
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply14 Mar 2017, 15:09
Official
Hi Christie,
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***0
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,