Incorrect service / product given

Phoned Telkom on the 19th of October to request that they activate the DSL service on my newly installed telephone line, after staying on the line for about 15 minutes and the operator continually telling me he's waiting for the system to load, I said I'll phone back later, i.e. it never go to the point where I could tell them what service / product I actually wanted. Phoned a couple of times in the following days but was not able to get through.<br> <br> On the 22nd of October I got an SMS from Telkom telling me that my service has been activated. On Monday the 26th of October I was able to reach agent's Roza and Meshay via the online chat, which informed me that Eddy Mudau added a 2MB's line for me with a data service. Eddy phoned me back later that day, I informed him that what I actually wanted was a 10MB'/s line and no data service as I already have that with another ISP, he informed me that the request has been escalated to have the line speed changed to 10MB/s, after which he can cancel the data package. Since then nobody has contacted me, the line is still 2 MB/s, and I've phoned at least 5 times holding on for 15 minutes or more, but I have not a been able to get through.<br>