Incorrect Selling.

On the 4th Jan 18 I went to kollonade Shopping Centre in Pretoria, took out a contract the 30 gig and 2400 minutes with the P10 lite device @ R249.00 monthly. But to my surprise when I received the statement: Next debit order amount was R880.82.printed the statement went to the very same Telkom I spoke to Kgaugelo and asked her to analyze the statement for me because it doesn’t make sense for me for a R249.00 contract to be R880.82 she explained that the pro-rata because the contract was only taken on the 4th of Jan and I further explained to her that if it’s on pro –rata the debit order amount should be R498.00. And she went to the system…she explained that I have a spending limit of R500.00 and the 30 gig deal doesn’t apply if you have a spending limit. But my concern is this wasn’t explained when I initially took the contract, the consultant decided on behalf. (********* practice). And she further explained that she will load a reversal query for me but I must t just know they won’t reverse the transaction. She provided me with a query no: ********** 3 that will be resolved within 24 hours. 24 hours later still no call from Telkom or Email so as a consumer I’m supposed to pay for something that was explained to me.