Hellopeter
Share Your Experience
EM
Esther M

1 reviews | Active since May 2016

17 Nov 2017, 11:11

incorrect sale

I was contact by one of telkon sales agent for the upgrade the wrong products were delivered to me. i have been calling their sales department to rectify the problem but i am being send from pillar to post, I spoke to the team leader called Nkosinathi Mhlongo who promised to get it resolved, eversince we spoke he responded to my emails whenever i call he is never in the office or when i ask for him they hang up my calls.

0
Replies (2)
Telkom
Telkom's reply21 Nov 2017, 15:52
Official

Hi estarina-123,

Thank you for making contact with us.

Please be assured that we have sent your query to the Online sales Team for further assistance, they will be in contact with you.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

EM
Esther M's update27 Nov 2017, 13:46
Reviewer Update
Hi Launa I have been waiting for the past 6 days for you to resolve the problem its still not resolved. I have been calling Telkom as a service provider for the past two months regarding the mistake that their subcontractor has made but I have been sent from pillar to post, their sales manger ( Ms C Storeman) who promised to assist but gave me a number that doesn’t work which I told her that the number is never picked up, and team leader (Nkosinathi Mhlongo) who advised me to cancel the contract which I did and he promised to resolve the issue and to return my calls and emails which he never did. I am still Stuck with an incorrect order yet I have been calling the sales department almost every day of the week ever since I lodged a complaint regarding the incorrect order received. Regards Esther