KN
Kaylin N

1 reviews | Active since Aug 2015

25 Feb 2016, 09:46

Incorrect Refund Amount

Hi there<br> <br> This is the second case I am trying to open regarding this issue! I would really like my money back and have this concluded!<br> <br> This leads on from my previous case ***2. The new case number is ***9 (which has been closed but is incorrect!!)<br> <br> A brief history. I have, since September 2015, been trying to cancel my LTE contract. It is now finally cancelled, but in this time, debit orders have continued to come off my account. The cancellation form was sent in within the CPA window, thus, all fees are to be waived. <br> <br> I received my invoice today and have only been credited an amount of R520.42. In actual fact, the total amount which I should be credited is R3108.23. Please follow both case numbers to understand the complete history of the problem, and contact the billing person involved to correct the amount refunded. <br> <br> Please also ensure that there will be no futher debit orders coming off my account!<br> <br> Thank you, <br> Kaylin

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Replies (1)
Telkom
Telkom's reply25 Feb 2016, 12:05
Official
Hello mechwarrior,

We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.

Regards
Telkom Social Media Team.