Incorrect quote, bad service.
<p>I have been sent an invoice for a device that i do not have, please update your systems to reflect a current account. I had sent back the first device within a week of receiving it yet i see that i have been invoiced for it. It was never used by me and it shows up on the same invoice for a device that i actaully have and use a week after the first device was cancelled. Please rectify this invoice.</p> <p> </p> <p> </p>
No one contacted me, in fact i made contact and was sent from pillar to post for someone to assist. At last i recieved a cancellation form to have this reversed (which i am told will take 21 working days to figure out) by this time my account will be deducted for 2 devices and not 1. Then i must apply for a refund (another month later) to rectify the unprofessional service rendered by yourselves, at my cost and inconvenience. I was told telephically that the first device was cancelled and it did not reflect on my name since it was returned within 5 days of receiving it. But this is not the case naturally, rectify this account before its due. Surely the usage log will reflect what i have said.
No one contacted me, in fact i made contact and was sent from pillar to post for someone to assist. At last i recieved a cancellation form to have this reversed (which i am told will take 21 working days to figure out) by this time my account will be deducted for 2 devices and not 1. Then i must apply for a refund (another month later) to rectify the unprofessional service rendered by yourselves, at my cost and inconvenience. I was told telephically that the first device was cancelled and it did not reflect on my name since it was returned within 5 days of receiving it. But this is not the case naturally, rectify this account before its due. Surely the usage log will reflect what i have said.
I have rep**** with details for your accounts people to fix this issue and i can see its been ignored, my account was debited for 2 devices and the new invoice STILL has the device listed on my account. I want you to refund my money for the December 2016 invoice and FIX the now January 2017 invoice with 2 devices on it. IS THIS SO DIFFICULT?
I have rep**** with details for your accounts people to fix this issue and i can see its been ignored, my account was debited for 2 devices and the new invoice STILL has the device listed on my account. I want you to refund my money for the December 2016 invoice and FIX the now January 2017 invoice with 2 devices on it. IS THIS SO DIFFICULT?
So today is 31 Jan 2017,and this has still not yet been resolved since 05 Dec 2016. Am i going to be forced to stop this account from debiting?
So today is 31 Jan 2017,and this has still not yet been resolved since 05 Dec 2016. Am i going to be forced to stop this account from debiting?
So today is the 07 March and i am still being billed for a device that i dont have. I have received a call 3 weeks ago to this acknowledgement and yet their is no end in site to this bad service. Please do as you had said, start the process to refund me all the debits thus far!
So today is the 07 March and i am still being billed for a device that i dont have. I have received a call 3 weeks ago to this acknowledgement and yet their is no end in site to this bad service. Please do as you had said, start the process to refund me all the debits thus far!
Today is the 05th May 2017, still no response to this. No worries, its been reported.
Today is the 05th May 2017, still no response to this. No worries, its been reported.
Its the 25th May 2017, got a call from Telkom ackowledging the problem but still nothing further!!!When is this going to rectified??
Its the 25th May 2017, got a call from Telkom ackowledging the problem but still nothing further!!!When is this going to rectified??