1 reviews | Active since Nov 2013
Incorrect products supp****
I've asked Telkom to ONLY install an ADSL line. I will be using another internet service provider.<br> <br> I received great service from installation technician, I believe his name was Raymond, but that was as far as the great service went.<br> <br> Telkom registered me for an ADSL package of their own. The internet service provider notified me that they could not provide me with data until I cancelled my service with Telkom<br> <br> I tried calling the call center and Ya, goodluck with that.... Anyone who has ever tried to get anything resolved by contacting the call center has BEEN placed on hold for DAYS.<br> <br> So i decided to go into the Telkom store at southgate....TWICE!... The attitude of the employees are appaulling and they said to me that on the system that I dont have a package with them only an ADSL line. <br> <br> Eventually the package was cancelled. A month later I received a bill for services which I did not request, i.e, a data package and a voice package. I went back to the store and once again the service was terrible and my issue is not resolved.<br> <br> I'm beyond frustrated, i don't know what to do and I'm hoping the supplier will read this post, give me a call and help resolved.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123023.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123023.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Best regards,
