Incorrect Processing of Application - Causing Customer Reputational Damage

I app**** for a contract at Telkom Mobile. They captured my details as a business and not an individual, even though all paperwork was provided as an individual. They did not capture my account debit details as per the application form, and set my payment to EFT.

I have been from store to the call centre, back to the store, back to the call centre, and nobody seems to want to resolve the issue. They have now handed over the account for collection, but have yet to rectify any of the issues created, and expect me as the customer to pay interest and legal costs when the initial process and capturing was not done correctly. Poor service, poor process, no process of escalation as the store manager is not available to deal with matters.

I have reported this matter via the store, the call centre, and even the account manager for the business account they claimed it to be linked to, and it has been 4 months now and no resolution on this matter. Furthermore, the invoice I received detailed the cellphone number and even the number allocated on the invoice is incorrect as per the store, as that particular number is allocated to another person.