Incorrect processing of a contract

In September 2014 I decided to upgrade my month to month contract with Telkom from a 15gig deal to a 20gig deal which I thought was processed as requested. Please note, I specifically requested multiple times that the contract is month to month and I wish to continue on a month to month contract as I prefer the flexibility and I had recently bought a router cash from them and thus did not need a new one.<br> <br> Recently I decided that I would like to again upgrade my month to month contract from a 20 gig to a 50 gig. However, I was informed after waiting a week for it to get processed, that I was actually in a 24 month contract and that if I wanted to enter into the new month to month contract I would need to pay a cancellation fee.<br> <br> It is unacceptable that even after making it extremely clear to the sales person at the store and after them assuring me that it would be month to month, they still managed to process it as a 24 month contract instead of a month to month contract.