MS
Magashni S

1 reviews | Active since Feb 2016

03 Feb 2016, 16:33

Incorrect Pricing - Misled By Consultant

I have taken a mobile contract on 10 January 2016. It was a Huawei P8 going on special for R299 pm. I signed up for the contract and the consultant assured me that I will only be paying R299 pm as all other add ons are included in this special. I now get an invoice of R570-26 with a once off fee of R200 added to my bill and a recurring subscription of R369 pm. I believe that this is an ************ act by Telkom and is indeed ********** and misleading. I do have the copy of the contract that I signed and if this is not sorted, I will indeed proceed with legal action. I have contacted the Call Centre but they are unable to assist and tried getting a hold of your Telkom Store in Ballito but they never answer their phones (You can try as well *** and check as this will only confirm my statement). Disgusting behaviour from such a reputable company. You can contact me to discuss further.

0
Replies (3)
Telkom
Telkom's reply03 Feb 2016, 20:30
Official
Hello Taylor2012,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply03 Feb 2016, 20:30
Official
Hello Taylor2012,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

MS
Magashni S's update11 May 2018, 13:35
Reviewer Update
Wow Moenieb!!! Really efficient and fast service from you guys at Telkom (NOT) 2 years has gone and still no reply!!! Am I not a valued client? Does my business not matter? Do you intend to ************ly continue to de***** your customers? Will await a response. Given your history of replying, hope it does not take a further two years.