Incorrect phone delivered and not yet rectified

I app**** for a mobile phone on Telkoms' website following their widespread adverti*****ts. No one contacted me back and after 10 days .after 3 days of trying to call and holding on for 40 minutes, my call was answered and I was advised that there is no order in my name. We captured an order online when I was advised that my account will be debited with the first premium in 2-4 days and the phone would be delivered within 5 days. My account was debited on 14/10.<br> It went quite again until eventually the phone was delivered on 30/10. An incorrect phone was delivered and as it was delivered late in the afternoon I signed for the package and went back to the office only to realise that the wrong phone was sent.<br> I then contacted their call center first thing on Monday and after holding on for another 45 minutes I was emailed a form to complete in order for them to collect the phone and send me the correct one. The form was completed and sent on 02/11 and to date I have not heard anything back from Telkom.<br> <br> Meanwhile I have already terminated my contract with another service provider as I was supposed to get another phone. I was forced to buy a prepaid sim card.Is this service?