Incorrect Package on new mobile device order

<p> I ordered 2 Devices in March 2016 but was forced to order them seperately. It was a terrible experience with the second device order. After much headache and hours of calls, eventually the second mobile phone arrived but was put on the wrong package. It should have been the Smart 100 package (on special for R299) but the consultant put me on the Smart 50 plan incorrectly (still charging R299) which wasn't even an available option for this phone at the time!</p> <p>I was told we had to wait 3 months before this could be changed to the correct package.<br />I was also billed R299 when the first device was ordered and I have yet to see a credit on my invoices for this amount.</p> <p>Please help Telkom! Your call centre is a nightmare to call!! </p>