RM
Rohan M
1 reviews | Active since Nov 2012
12 Sept 2017, 17:15
Incorrect package charged
In July I wanted to increase the speed on my ADSL from 4MB to 8MB and was told by the call agent at that time that they have done away with 8MB ADSL. So I agreed to have the speed at 10MB at R425pm. However, the agent got me on the Telkom internet package for R799 which I made sure that she understood I didn't want. However this was not the case. I called the 10210/10213 at various times (24/07; 11/08; 31/08 and again on 12/09 - time of writing I was on the telephone waiting for the sales section) to sort out the problem. I was assured that the problem will be resolved - but to date it has not been.
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Replies (2)
Telkom's replyOfficial
14 Sept 2017, 10:43Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply14 Sept 2017, 10:43
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
RM
Rohan M's updateReviewer Update
16 Sept 2017, 15:53Thank you for your reply
However, when I logged onto the website and viewed my orders - my previous request seems to have been effected BUT I HAVE BEEN PUT BACK ON THE TELKOM INTERNET instead of just cancelling the telkom internet. Seems as if some people do not understand customer requirements!!! Please play all recordings with the Billing section and Sales - my requirement was very clear: change the 4MB to 10MB ADSL and NOTHING MORE. The references on 12/09 from mytelkom are: ***A / ***A and (back to TIN.. ***A)
RM
Rohan M's update16 Sept 2017, 15:53
Reviewer Update
Thank you for your reply
However, when I logged onto the website and viewed my orders - my previous request seems to have been effected BUT I HAVE BEEN PUT BACK ON THE TELKOM INTERNET instead of just cancelling the telkom internet. Seems as if some people do not understand customer requirements!!! Please play all recordings with the Billing section and Sales - my requirement was very clear: change the 4MB to 10MB ADSL and NOTHING MORE. The references on 12/09 from mytelkom are: ***A / ***A and (back to TIN.. ***A)