Incorrect package amount and still no response!

Good day,<br> <br> I opened a telkom LTE package on 25 July 2015 for 100gig Home Office at R999 per month for 24 months. When receiving my first bill the prorate amount was R893.89 for ?8 days and the monthly fee was R2771.05 per month.<br> <br> I immediately went to cresta and reported the errors and was given this reference: #***1. I then waited for a response and go nothing. I then proceeded to report the fault again via the call center and was informed that my original reference was empty so had to create a new fault - I was then given this reference: #***8 - i then waited for a response and again heard nothing. Instead of being billed i decided to cancel my debit order as i would be billed incorrectly. I phoned the call center and cancelled my debit order - only for my debit order to come off today 27 August.<br> <br> I have not had any further feedback on the fault and am sick of being pushed from pilar to post. As businesses we have issues with cash flow and for telkom to completely ignore this fault is unacceptable.<br> <br> This needs to be resolved immediately - the service is a joke and I want a representative to contact me urgently. I did not sign up for a package at this price.<br>