RR
RAKESH R
1 reviews | Active since Mar 2009
17 Nov 2017, 13:29
Incorrect package activated
Hi. I requested the November big deal package which is 5gig anytime and 10 gig night data however . Today I'm a brand new customer of a 500mb package. What should I do and I Called the call centre only to be told to go to the branch or that they cannot assist or just get placed on hold. It's my 1st day as a client and already I'm unhappy. Please fix this. It's exam time. Kids need wifi.
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Telkom's replyOfficial
21 Nov 2017, 14:05Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply21 Nov 2017, 14:05
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,