Incorrect Package

<p>on the 30 November Telkom contacted for a telephonic application for an iphone7 128g on a free me 10g. 5 minutes after completing the application I contacted their mobile sales contact centre and spoke to Zolani Mabile and requested to change the package to a free me 20g because the 10g package doesnt offer any free airtime. I also changed the colour of the device from jet black to rose gold. Zolani assured me the changes would be done and that my application was pending approval. Yesterday I received an sms advising my application was approved and my account would be debited with R1099. This is incorrent because the cost for free me 20g package is R1299 p/m. I tried calling the contact centre yesterday afternoon but they closed at midday. This morning my account was debited with R1099.</p> <p>Please rectify this and change my package to free me 20g with an iphone7 128g rose gold colour for R1299p/m.</p> <p>Your urgent response will be appreciated. I need this resolved urgently because I am leaving town on the 10 Dec therefore need the handset before then.</p> <p>REF: MJO ********** 0003</p>