Incorrect package

Item: Telkom
Rating: 1
Author: Marjorie M

I was interested in the September special (Telkom Big Deal -10GB and MIFI router for R139 -MyBroadband),spoke to the consultant on the 21st October. She advised that my application will be processed with the same,only to find out that it was processed with a different package (SmartInternet-500MB Deal). Tried to get in touch with Telkom,I was advised that the sale was concluded through Sell Direct, sent a cancellation on the 6th November,to date I haven't received any feedback. My account is being debited without resolving my issue,resulting in me disputing the payment.

Helpful (0)

Replies (2)

Telkom's replyOfficial

22 Dec 2017, 08:46

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom's reply22 Dec 2017, 08:46

Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Marjorie M's updateReviewer Update

10 Jan 2018, 08:46

Good day Thank you for the feedback,much appreciated. Ive received my January invoice and realised that I've been billed R139.00 which is what we agreed upon,meaning that part my problem has been resolved. However I'd like to find out if the package has been corrected as well. Will I be advised once everything has been resolved and how wil this be communicated? Kind Regards Marjorie

Marjorie M's update10 Jan 2018, 08:46

Reviewer Update