Incorrect Order TWICE

I ordered a March Big deal in March at 139pm but received the incorrect order (SmartBroadband 10GB at R199pm) as the agent entered the wrong order ID. I called multiple times and was told that collection and delivery (of the correct order) would take place simultaneously. It didn't. The incorrect router was collected but I had to call and email a few times before the correct one was delivered. Meanwhile R330.94 went off my account (I have logged this as a query). When I finally received the "correct" order, it was not on the March Big Deal package I ordered but on a Telkom Data On the Go package. Please rectify or cancel my order.