Incorrect order

If I could i would not even have given them one star.I am utterly disgusted in Telkom's services.I app**** for a rooter online was declined and was offered a cellphone instead which I accepted.Two days later my parcel was delivered and lo and behold when I opened the box what do I see there a rooter.That was two weeks ago and after more than 50 calls to their client services up until today I am still waiting for someone to rectify the mess that they made.I would really like to know why they have a customer service if u do not get the proper service that is expected from them.And to recommend them as a service provider...I dont think so