DP
Devan P

1 reviews | Active since Sept 2012

13 Mar 2016, 16:50

Incorrect older wifi router supp****

Gooday<br> <br> I recently app**** for a uncapped LTE bundle deal for R599 with guaranteed 20MB to 90 MB speeds . On delivery a Huawei B593 LTE Router was supp****. When the technician came to fit the external aerial he discovered that the incorrect older router Huawei B593 was supp**** which even with full reception bars on the display was only able to achieve a maximum of 18MB but on average was between 3 & 10MB.<br> <br> When I contacted the call centre to ask which router was was supposed to be supp**** with my deal, they also indicated that I had the incorrect router & that the Huawei B315, which is the newer model was supposed to have been supp**** & they asked me to contact the sales department...<br> <br> It is sad that I was conned into accepting the wrong router & only discovered when it did'nt work properly that it was incorrect.<br> <br> I called sales but after a number of calls with hanging on for 30 mins at a time they never answer there calls..<br> <br> In desperation I had to resort to Hello Peter cos it's impossible to get hold of the sales department.<br> <br> Regards<br> <br> Devan Pulliah<br> ***

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Replies (1)
Telkom
Telkom's reply13 Mar 2016, 18:40
Official
Hello Pirate***,


Thank you for making contact with us again

This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Regards
Telkom Social Media Team