Incorrect New Application Processed

An incorrect order was processed and trying to rectifying the situation is proving impossible. I attempted to place an order for SmartHome Advanced on the 27 June but the line was cut - I subsequently requested Telkom to call me. I received a call at 12h00 on 29th June and the application was completed for Do Premium with an Explorer as a gift. The pro-rated amount for the first month was explained and he confirmed that the conversation is recorded.<br> On the 3rd July I received a call from Peter and I mentioned that the application (SmartHome) he has is incorrect - he said the application will be cancelled and he will request somebody to call me to ensure that the correct application (Do Premium) is processed. I received no further communication.<br> Yesterday I went to the Telkom Office at N1 City (Goodwood, Cape Town) and the person confirmed that the correct application is not on the System. I requested that my prepaid line be restored. He also mentioned that the Explorer as a complementary gift is no longer applicable!<br> I urgently request co-operation from Telkom to resolve the issue and honour the obligation of the gift as agreed in the conversation on the 27th June.<br>